Faqs

You can return a product within 14 calendar days of delivery by filling out the form in the returns section.

Under normal due diligence, the items must be returned intact, complete with all of their parts and in the original packaging (including envelopes and packages), well-kept, and possibly used for the short time strictly necessary to establish and verify their nature, characteristics, and size, without signs of wear or dirt, subject to the terms of sale.

The return will be charged in order to encourage more careful buying and minimise fuel emissions. You can return with your preferred forwarder or through our customer service (for a fee of 9€). You must return the package by inputting the correct order references: order number, consignee, and sender. If you prefer to do so through our customer service, we will take care of the label, and you may choose whether to deliver the item to a collection point or have it picked up from your home, both at a fee of 9€.

If the returned product meets the above requirements, you will receive a confirmation email, and the refund will be made within 10 days of the quality control, using the same payment method used at the time of purchase. If the customer’s payment method is no longer available, he or she must contact Customer Service.

No, this feature is not currently available.

When an order (or part of it) is returned, we only refund the price of the items, not the shipping costs.

Following the acceptance of the return request, you will receive an email with the return label.

We accept the following payment methods: Credit card, Prepaid Cards, belonging to the circuit Visa, Visa Electron, American Express or Mastercard in addition to Paypal and Scalapay. We do not currently accept cash on delivery or bank transfers.

Yes, we offer the option to pay with 3 instalments with Scalapay.

Scalapay is an is an innovative payment method that allows customers to place an order, up to a maximum of 600€, receive the products immediately and pay in three convenient equal instalments with a monthly deadline without any interests.

After confirming your order details, you will be asked to access to your Scalapay account to complete your payment. If you don’t a Scalapay account, you can create it from the login page before completing your order. The first instalment will be charged immediately upon purchase. The second instalment will be charged after one month, the third after two months. In case you return your order, the payment plan will be cancelled and you will be refunded the amount of the already paid instalments. For more information visit the Scalapay policy.

We currently only accept one form of payment per order.

Buying on our Online Store is very simple: if you already know what you are interested in, use the specific dropdown sections ‘New Arrivals’, ‘Clothing’ or ‘Accessories’ on the . If you are looking to be inspired, check out the sections ‘Shop By Look’ and ‘Magazine’

Once you find a product that you want to order, select the size and the colour and click the below button ‘ADD TO CART’. At this stage, you can either proceed with the order or continue with your shopping.

You can always check the selected items by clicking on the ‘Shopping Cart’ button at the top of the page.

In case you change your mind, you can always modify the content of your Shopping Cart by removing the products you don’t want anymore. To complete the order click on ‘BUY NOW’, this will direct you at the create your personal account page.

To search for products you can use the main menu by clicking on the category of interest. You can click on various filters to narrow the selection of products. You can also use the search box at the top right corner of the page and insert identifying keywords such as: item code, colour, product type and others

Yes, registration is mandatory. By registering you can enjoy the following benefits:

•Access your Wish List

•Track your order and review all your purchases;

•Receive a notification when new products are available;

•Save your address and credit card details to make faster future purchases;

•Manage your account details and newsletter subscription.

Once the order is confirmed, we cannot ensure the possibility of changing the shipping address you entered when purchasing.

It is possible that the email address was incorrectly typed during the purchasing process. If this happens, to receive notifications regarding your order, please contact the Customer Service. We will be able to provide you with all the information you need.

The discount codes or coupons have a limited validity period, which is always reported in the email you received containing the discount code itself.

You must apply the coupon in the shopping cart before completing the order. In case you will return one or more items that are part of an order to which a coupon has been applied, it will not be refunded.

You can only use one discount code per order.

We guarantee that all our items are checked by our quality control department before being shipped.

In case you receive a defective item, please send an email to our Customer Care at customercare@kaosstore.com, specifying the order number, the product code and attaching photos to prove your statement. This will help us in analysing the damage you are reporting.

Please note that items that have been damaged due to normal wear and tear, accidentally or for improper use, will not be considered defective.

All your orders are processed automatically and therefore you cannot modify the purchased items in any way. You can ask to cancel your order if it has not been shipped yet by contacting our Customer Service

Cancellation can only be requested for orders not yet processed. To request the cancellation of an order, it is necessary to send this request to our Customer Service at the following email: customercare@kaosstore.com.

If the product of your interest is sold-out, you should enter your email address in the box of the product sheet, then you will be notified when and if the product is back in stock.

See the size chart in each KAOS clothing product sheet. You will find a diagram with the anatomical measurements in centimetres, this will help you choosing the size that best suits you. The website shows the sizes on the tags of our products. We remind you that all sizes on our website are Italian sizes.

We recommend that you carefully follow all the instructions on the label of the purchased product.

You can find each products’ material composition directly on the product page, under the description details.

You can see all of this information by heading to the account section in the top right corner of the page.

By registering you can enjoy the following benefits:

• Access to your wish list
• Track the shipment of your order and review all of your purchases
• Receive a notification when new products become available;
• Save your address and credit card details and information to make faster purchases;
• Manage your account details and newsletter subscription

By subscribing to our newsletter you will be updated on the latest news of the Kaos world, new arrivals, trends, promotional activities and much more.