Conditions of Sale
- Shipping Time: Products will be delivered within 2 working days – remote areas and islands up to 4 working days.
- Shipping costs Italy: Free shipping for orders of € 150 or more, otherwise the shipping cost is € 9.99.
- Shipping costs other countries: Free shipping for orders of € 300 or more, otherwise the shipping cost is € 19.99.
- Return Policy: Returns has a fee of 19.99€. It must be made within 14 days of receiving the package/order. The goods must be returned intact, unused, in the original packaging, complete with all accessories (including packaging, any documentation and accessories, identification card).
General Conditions of Sale on line
The following general conditions are valid exclusively between the company KAOS CO., based in Argelato (BO) C.A.P. 40050 FUNO-CENTERGROSS in Via Degli Speziali n. 138 – BLOCK 25, C.F.03667390375 and VAT N. 00648471209, e-mail customercare@kaosstore.com, hereinafter also SELLER and any person (hereinafter referred to as “CUSTOMER”) who makes online purchases on the website https://www.kaosstore.com (hereinafter referred to as “the Site”) and who is of the quality of “Consumer” (that is, any natural person acting on the site for purposes unrelated to any business or professional activity carried out). They are in compliance with the provisions of the Consumer Code, referred to in Legislative Decree no. 206/2005, in accordance with Legislative Decree no. 21/2014 and Legislative Decree no. 70/2003, in the field of electronic commerce.
The online sales service through the Site is active only in the following territories: Italy, Spain and Belgium.
These conditions may be amended and the date of their publication on the said website shall be the date of entry into force.
By entering the purchase order the CUSTOMER declares: (i) to assume the status of “Consumer” and that the order is for personal use only, (ii) to be resident / domiciled in one of the TERRITORIES, (iii) to fully accept these general conditions of sale, (iv) to be aware of all the information referred to in art. 1, having learned, where not specified in these general conditions of sale, in the appropriate sections of the Site.
- PRE-CONTRACTUAL INFORMATION FOR THE CUSTOMER
The CUSTOMER, before submitting the order through the telematic form made available on the Site takes a look at: (i) the characteristics of the goods illustrated in the product sheets, available on the Site. The images and colours of the products offered for sale may not correspond to the real ones due to the Internet browser and the monitor used by the CUSTOMER ; (ii) the identity, registered office, telephone numbers, fax, e-mail of the SELLER, to which any complaints may be addressed; (iii) the total price of the goods ordered, including taxes and shipping and delivery costs, where charged to the CUSTOMER, as well as any customs and import costs, or the fact that, where such charges (taxes, shipping and delivery, customs and import costs) cannot be reasonably determined in advance, they will remain the responsibility of the CUSTOMER; (iv) the methods of payment and delivery, as well as the period within which the SELLER undertakes to deliver the goods and the treatment of complaints; (v) the existence of the right of withdrawal and the methods of its exercise, as per the following art. 6 of these General Terms and Conditions, including with regard to the related costs; (vi) the existence of the legal guarantee of conformity of the products; (vii) the possibility to use the online dispute resolution platform (ODR) accessible at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. Through the ODR platform, the Customer can consult the list of ODR bodies, find the link to each of them and start an online dispute resolution procedure. More information on the platform is available at the following link: https://webgate.ec.europa.eu/odr/main/? event=main.about.show
2. CONCLUSION OF CONTRACT – AVAILABILITY OF PRODUCTS
In order to conclude a contract with the SELLER, it is necessary that the CUSTOMER has reached the age of 18 (eighteen) and that the CUSTOMER is in possession of a valid credit or debit card issued by a bank deemed by the SELLER to be reliable, or has the legitimate availability of PayPal account/account.
It is also necessary that the CUSTOMER is resident or domiciled in one of the TERRITORIES.
The SELLER reserves the right in any case to refuse the order if it does not find the existence of the above requirements.
The SELLER reserves the right to link promotional initiatives to the registration phase of the Site, for example by granting discounts or other advantages to those CUSTOMERS who will provide additional information than the minimum necessary to complete the registration.
Such registration shall be free of charge. The CUSTOMER guarantees that the data provided at the time of registration are correct and truthful and that the access password will be for personal use only and will not be given to third parties
All personal data provided by the CUSTOMER upon registration and/or purchase order will be processed by the SELLER in accordance with current legislation on the protection of privacy, as per the privacy policy available on the Site
The order transmitted through the online form by the CUSTOMER constitutes a purchase proposal addressed to the SELLER and aimed at concluding a sales contract.
The contract is concluded exclusively through the internet, through: (i) the access of the CUSTOMER to the Site, (ii) the insertion of a purchase order according to the procedure provided by the Site, (iii) the receipt of the e-order confirmation email from the SELLER.
In particular, the sales contract is considered concluded only with the sending by the SELLER to the CUSTOMER of the order confirmation e-mail, containing the CUSTOMER’s data and the order number, the price of the goods purchased including additional costs (taxes, shipping and delivery costs, any customs and import costs) where reasonably quantifiable in advance, the delivery address to which the goods will be sent and the estimated delivery date, as well as the links to track the shipment and to print and store the copy of these conditions.
The CUSTOMER undertakes to verify the correctness of the personal data contained in the email above and to promptly communicate to the SELLER any corrections/ changes to be made, cannot be held responsible to the SELLER in case of failure or delay in delivery caused by incorrect or incomplete address or data provided at the time of order.
The availability of the products indicated in the Website is purely indicative and refers to the time when the CUSTOMER places the order. Due to the simultaneous presence of multiple users and/or due to anomalies in the computer system, cases of total or partial unavailability of the goods may occur, even after the SELLER sends the order confirmation e-mail. In this case, the order will be automatically corrected with the elimination of the product or products not available and the CUSTOMER will be immediately informed by e-mail by shipping@kaosstore.com; with this e-mail the customer will also be informed of the methods and timing of reimbursement of any sums paid.
It is in any case the SELLER’s right to accept in whole or in part the order without giving the CUSTOMER the right to any compensation, except for the reimbursement of any sums paid.
It is without prejudice to the discipline of withdrawal referred to in the following pt. 6.
3. PAYMENT
Payment may be made in the manner illustrated on the Site that the CUSTOMER must choose when placing the order.
In case of payment by credit card, the actual charge of the order amount will be made only when the order is complete and ready for shipment.
In case of payment with systems such as Paypal, Stripes and Scalapay the actual charge will be made at the time of the sending by the VENDITIRCE of the order confirmation e-mail.
The delivery of the purchased Products is subject to the actual collection by the SELLER of the full price, whatever the method of payment chosen.
In derogation from the above, the customer acknowledges that, should he choose to pay through Scalapay, the payment will be made in three instalments and the credit will be assigned to Incremento SPV Ltd., to related parties and their assignees. By concluding the purchase with the aforementioned payment method, the customer authorizes such transfer.
4. PRICES
All sales prices of the products listed on the Site are expressed in Euro and include VAT, if applicable
Product prices may be subject to updates. The CUSTOMER must ensure the final sale price before submitting the relevant order form.
The delivery costs are indicated and calculated at the time of the conclusion of the purchase process before the payment and will be charged to the CUSTOMER for purchases less than € 150.00 (one hundred and fifty/00), instead for other countries for purchase less than € 300,00 (three hundred/00).
Delivery and handling rates will depend on the country where the goods are to be shipped.
The cost of products and services for the foreign market (outside Italy) could be different depending on the commercial policies of the country of destination.
Any customs and import costs remain the responsibility of the CUSTOMER and will also be quantified at the time of the conclusion of the purchase process before the payment, where this is reasonably possible.
5. DELIVERY
The delivery will be made within the terms indicated on the Site, bones within two working days or within four working days in remote areas or in the islands, at the address indicated in the purchase order, if different from that indicated at the time of registration.
The transport of the products is entrusted to DHL.
6. RIGHT OF WITHDRAWAL – RETHINKING
In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.
The CUSTOMER who intends to exercise the right of withdrawal must communicate it to the SELLER through an explicit statement containing all the data of the CUSTOMER, the identification number of the order and the article/ items for which the right to withdrawal is exercised, which may be transmitted, alternatively: (i) by registered mail with advice of delivery to be sent to the registered office of the SELLER, as indicated above., (iii) by e-mail at the forwarding address@kaosstore.com; (iv) by filling in the appropriate online form made available to the dedicated section of the Site, following the instructions therein.
For the purposes of the withdrawal notice, the CUSTOMER may transmit to the SELLER, in the manner indicated above, the withdrawal form type referred to in Annex I, Part B, Legislative Decree 21/2014.
In case of exercise of the right of withdrawal, the CUSTOMER is required to return the goods by post at the registered office of the SELLER, as indicated above, or in the different manner indicated in the appropriate section of the Site, within 14 days from the day on which it informed the SELLER of its intention to terminate the contract.
In the event that the products returned by the CUSTOMER are damaged, the SELLER may compensate for this damage by retaining the payment of the products already made by the CUSTOMER within the limits of the damage itself. Without prejudice to the right to verify the above, the VENDORIRCE will refund the amount of the price of the products subject to withdrawal, including the additional costs of shipping and delivery (specifying that, where the CUSTOMER has chosen a type of delivery other than the least expensive one offered by the SELLER, the refund will be net of the relevant additional costs), within a maximum of 14 days from receipt of the notice of withdrawal, without prejudice to the possibility of retaining the refund until the goods have been received and compliance with their integrity is verified.
The costs of returning the/s/s following the exercise of the right of withdrawal are charged to the CUSTOMER.
The SELLER will refund using the same means of payment chosen by the CUSTOMER at the time of purchase. In the event that the payment method used is no longer available, the CUSTOMER must contact customer service.
7. LEGAL GUARANTEE OF CONFORMITY
In the event of receipt of products that show a lack of conformity or are in any case not in conformity with the orders placed, the CUSTOMER has the right to restore the conformity of the product through repair or replacement of the product at no cost.
The CUSTOMER may exercise this right within the term of the legal guarantee provided by the Consumer Code, provided that the lack of conformity is reported, through registered mail with advice of delivery at the registered office of the SELLER or through the online form made available on the Site within two months of discovery.
The SELLER reserves the right to request the sending of photographs with attached images of the product for which it is requested to enjoy the legal guarantee, attesting to the reason for activation of the guarantee.
Unless the dispute is deemed manifestly unfounded, the SELLER will authorize the return of the product (with expenses provisionally charged to the CUSTOMER), compatible with the availability of the CUSTOMER, communicating the methods to the latter by e-mail. The CUSTOMER must in any case deliver the product without delay to the freight forwarder authorized by the SELLER.
Upon return of the product the same will be examined to determine the real defectiveness. In case this is recognized by the SELLER, the CUSTOMER will be sent an e-mail accepting the return, which will be followed by the replacement of the product within 15 days of return from the product, without additional costs for the CUSTOMER and with refund of the costs of return, without prejudice to the right to agree, as an alternative to replacement, the refund of the price paid, which must be made in the manner referred to in art. 6.
In any case, the price paid by the CUSTOMER at the time of purchase sets the maximum liability of the SELLER.
Any conventional guarantees, offered by the SELLER, are different and additional guarantees with respect to the Legal Guarantee of conformity and do not replace or limit it.
8. RESPONSIBILITY
The SELLER assumes no responsibility for disruptions attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disruptions of the internet, in the event that it fails to execute the order within the time provided for by the contract.
9. INTELLECTUAL PROPERTY
The reproduction, copying, duplication, distribution, modification and any other exploitation of the images and contents of the Site owned exclusively by the SELLER are prohibited.
10.APPLICABLE LAW
In addition to these general conditions of sale, the contract concluded between the SELLER and the CUSTOMER is subject to Italian law, without prejudice to any rules of application necessary.